FAQs

Who is Redbird Yarn?

Check out the About page for more info!

How can I contact you?

Please see the Contact page to get in touch.

When will my order be shipped?

In-stock items are ready to ship and will be shipped within 2 business days of purchase. 

Items marked as dyed-to-order will be dyed and shipped within 2 weeks.

How are orders shipped?

We ship worldwide! Full details and calculated shipping costs are available in the linked Etsy shop.

I missed a shop update! How can I find out ahead of time when new stock is added?

Easy! Follow Redbird on Instagram or Facebook. Restock announcements, new colorways, and promotions are shared regularly.

How should I wash my yarn or project?

Please wash gently in cold water and lay flat to dry. Hand washing is strongly recommended. 

If you feel the need to use a detergent, use the most gentle wool wash or detergent you can find!

I take great care to set the dye and rinse away any excess, but I recommend washing finished projects alone for the first few washes to be on the safe side. Cold water is the best way to maintain your project's beautiful colors. Please contact me anytime if you have concerns or questions about caring for your yarn.

Where and how do you dye the yarn?

Skeins are hand-dyed in my smoke-free home studio in Columbus, Ohio with professional acid dyes.

What if I have allergies or sensitivities?

Undyed inventory is stored in a separate, closed-off room in my home, and dyed inventory is stored in airtight plastic containers. However, I do want to disclose that my home is cat-friendly. I do everything I can to minimize product exposure to cat fur and dander. If you have severe allergies, please be aware of the limitations of my home studio before placing an order.

What yarn base do you use?

There's a page for that!

Returns

Please contact me if you encounter any problems after you receive your order.

Sales Tax

Sales tax of 7.5% will be added for customers in Ohio.